Shipping Policy
We strive to provide fast and reliable shipping services to our customers. Shipping durations and costs may vary depending on the location of the customer and the product ordered. Some products are produced in Ukraine, while others are produced in Switzerland, and shipping costs and durations may vary accordingly. Additionally, because our products are handmade and some are produced only on order, the shipping time may vary.
We currently ship to most countries. If you have any questions about our shipping policies, please contact us. Please note that some shipping delays may occur due to unforeseen circumstances such as customs clearance or weather conditions.
Return Policy
We want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, you may return the product within 30 days of delivery, provided that the product is in its original condition.
To initiate a return, please contact us. We will provide you with a return shipping address and instructions. Please note that the customer is responsible for the return shipping costs.
Once we receive the returned product, we will inspect it to ensure that it is in its original condition. If the product is in its original condition, we will issue a refund for the cost of the product minus the original shipping fees. Please note that it may take several business days for the refund to appear on your account.
If you receive a damaged or defective product, please contact us immediately and we will work with you to resolve the issue.
If you have any questions about our shipping or return policies, please contact us.